Refund & Delivery Policy

At Gemelli Business Services, we are committed to delivering high-quality digital products and exceptional HR consulting services for ABA therapy companies. This Refund & Delivery Policy outlines our policies for digital product refunds and service cancellations.

1. Digital Products Refund Policy

1.1 7-Day Satisfaction Guarantee

We stand behind the quality of our digital products (employee handbooks, templates, HR toolkits). If you are not satisfied with your purchase, you may request a refund within 7 days of your purchase date under the following conditions:

• Legitimate Concerns: The product does not match the description, contains significant errors, or is fundamentally unusable for its intended purpose.
• Good Faith Request: You have made a reasonable effort to use the product and have contacted us with specific concerns.
• At Our Discretion: Refunds are reviewed on a case-by-case basis. We reserve the right to approve or deny refund requests based on the circumstances.

1.2 Refund Exclusions

Refunds will NOT be granted in the following situations:

• You have already customized, edited, or used the digital product extensively for your business.
• You changed your mind after downloading the product or decided you no longer need it.
• You purchased the wrong product due to your own error (contact us - we may offer an exchange).
• The refund request is made more than 7 days after the purchase date.
• You violated the Terms of Use (e.g., sharing, reselling, or distributing the product).

1.3 How to Request a Refund

To request a refund for a digital product, please contact us within 7 days of purchase:

Email: info@gemellibiz.com
Phone: 678-310-8271

Include in your request:

• Your name and email address used for purchase
• Product name and purchase date
• Detailed reason for the refund request
• Any specific issues or concerns with the product

We will review your request and respond within 2-3 business days. If approved, refunds will be processed to your original payment method within 5-10 business days.

1.4 Alternative to Refund: Customization Support

If you're having difficulty using or customizing our digital products, we may offer:

• Guidance on how to customize the template for your specific needs
• Clarification on how to implement policies in your ABA practice
• A discount on our "Done-For-You" customization service

Our goal is your success, and we're here to help you get the most value from your purchase.

2. Delivery Policy for Digital Products

2.1 Instant Download

All digital products are delivered instantly upon purchase via our secure third-party platform (Gumroad). You will receive:

• An email confirmation with a download link
• Access to download the product immediately after payment
• Ability to re-download the product from your Gumroad library

2.2 Delivery Issues

If you do not receive your download link within 15 minutes of purchase:

• Check your spam/junk folder for the confirmation email
• Verify the email address you used during checkout
• Contact us at info@gemellibiz.com with your order details

We will resend the download link or provide direct access within 24 hours.

2.3 Download Limit

Most digital products allow 3 downloads per purchase. If you need additional downloads, contact us for assistance.

3. HR Consulting Services Cancellation Policy

3.1 Fractional HR Services (Monthly Retainers)

Fractional HR services are provided on a month-to-month basis with no long-term contracts. You may cancel at any time by providing 30 days' written notice. Cancellation terms:

• Notice must be submitted in writing to info@gemellibiz.com
• You are responsible for payment for the current month and any hours worked
• No refunds for partial months or unused hours
• Final invoice due within 15 days of cancellation

3.2 Project-Based Consulting (Audits, Training, Investigations)

Project-based services (e.g., compliance audits, manager training, HRIS setup) are governed by the specific service agreement or proposal. Cancellation terms:

• Before Work Begins: Full refund minus any administrative fees (typically $100-$250)
• Work In Progress: You are responsible for payment for all work completed to date. Refund of unused portion at our discretion.
• After Completion: No refunds once the project is delivered

3.3 Recruiting Services

Recruiting fees are due upon successful placement of a candidate. Our 90-day placement guarantee applies:

• If the candidate voluntarily leaves or is terminated for cause within 90 days, we will replace the candidate at no additional fee
• Recruiting fees are non-refundable once a candidate is hired
• You may pause or cancel recruiting services at any time with no penalty

3.4 HRIS Setup & Implementation

HRIS setup projects have milestone-based payment terms:

• Deposit (50%): Non-refundable once work begins
• Final Payment (50%): Due upon project completion
• If you cancel mid-project, you are responsible for all work completed to date
• Post-launch support (30-90 days) is non-refundable once the system is live

4. Force Majeure

Gemelli Business Services shall not be liable for delays or failure to deliver services due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, or technical failures.

5. Modifications to This Policy

We reserve the right to update this Refund & Delivery Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

6. Contact Us

If you have questions about this policy or need assistance with a refund or delivery issue, please contact us:

Gemelli Business Services
Email: info@gemellibiz.com
Phone: 678-310-8271
Website: gemellibiz.com

Disclaimer: This Refund & Delivery Policy is for informational purposes and does not constitute legal advice. For specific legal questions, consult a licensed attorney.